Q: Where do you put the name on a clock when you want it personalized?

A: We personalize the clocks on the base between the 8 and the 4 in a calligraphy script. Primary clocks are done in royal blue and pastels are done in light blue or pink. And it's free!

Q: Are the clocks noisy?

A: We use quartz accuracy movements on all of our clocks. They are not designed to tick or be heard. However, if you are in a completely quiet room and put your ear up to the clock you may be able to hear a tick.

Q: Are any of your clocks available in different skin tones? We would like the baseball player to look African American.

A: Any of our clocks that have a face can be done in any skin tone at no extra charge. You'll see a special instruction box when you place your order. This is where you would specify a change in skin tone. Do not check the customize box.

Q: If I see a clock in pastel can I get it in primary?

A: Yes, for instance if you see the elephant in pastels you can order it in primary at no extra charge.

Q: The second hand on my clock is stuck and just pulsates but the pendulum is still swinging. What do I do?

A: A pulsating second hand is a sign of a weak battery even though the pendulum is still swinging. First check your battery for power. Make sure you insert it plus side down. If it still doesn't work pull the second hand straight up and off. You can pry it off with your fingers under the hand. Then place it back on gently but firmly.

Q: The hour hand just hangs loose on my clock. What happened?

A: It came off the core of the clock. Evenly push the hour hand back over the white plastic core of the clock to the base. Move all the hands to 12 and press the hour hand down again. Use the dial in the back to set the time. If you move the hands manually the hour hand will spiral off the core.

Q: What if my clock doesn't keep good time?

A: The quartz accuracy movements are guaranteed. If you're sure it's not working you can return the clock to us and we will replace it immediately.

Q: We just moved and now we can't find the pendulum to our clock. Can we get another?

A: All parts and pieces to our clocks are replaceable. Just give us a call and for a nominal fee we can replace any top or pendulum for you.

Q: How long is your clock guaranteed?

A: We have no limit to our guarantee. We have fixed clocks that were 10 years old. Just give us a call and if it's something you can't fix with our instructions you can send it to us and we'll make it look and work like new.

Have a question not listed here? E-mail us.

Platypus Productions
22 Richter Road, Tabernacle, NJ 08088
Phone: 609-268-0090
If you have any questions please feel free to e-mail us.